Effective Date: 08/06/2025 (DD/MM/YYYY)

Zaee Plumbing (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Residential or service address
• Payment details (if provided)
• Communication history (e.g., emails, messages, call records)
• Any other personal information you voluntarily provide

We also collect non-personal information automatically when you interact with our website, including:

• Browser type
• Device information
• IP address
• Pages visited and time spent
• Referring URLs and geolocation data (if enabled)

2. How We Use Your Information

We may use your personal information to:

• Provide, manage, and improve our plumbing and renovation services
• Schedule appointments and respond to enquiries
• Send service confirmations, estimates, and invoices
• Deliver marketing communications and service updates
• Ensure website functionality and conduct analytics
• Fulfil legal obligations under Australian law

3. Legal Basis for Processing

We process personal information on the basis of:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Our legitimate interest in operating and improving our business

4. Disclosure of Information

We do not sell or rent your personal information. We may share your data with:

• Third-party service providers for business operations (e.g., hosting, billing, IT support)
• Government agencies, regulators, or law enforcement as required by law
• Legal and professional advisers

All third parties are required to adhere to confidentiality obligations consistent with this Privacy Policy and Australian privacy law.

5. Data Security

We take reasonable precautions to secure your personal information, including:

• Secure storage systems (physical and digital)
• Password-protected access
• Staff training in privacy compliance

Despite our efforts, no data transmission over the internet can be guaranteed to be fully secure.

6. Your Rights Under Australian Privacy Law

You have the right to:

• Access and request a copy of your personal information
• Correct any inaccurate or incomplete information
• Withdraw consent or object to processing
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us using the details below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and deliver targeted advertisements. Cookies may include:

• Session cookies (temporary use)
• Persistent cookies (stored on your device)
• Analytics and advertising cookies (e.g., Google Analytics, Meta Pixel)

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may include links to external sites not operated by us. We are not responsible for the content, privacy practices, or security of third-party websites.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or operational requirements.

10. Changes to This Privacy Policy

We may update this policy to reflect changes to legal obligations or business practices. Updated versions will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions, concerns, or wish to make a privacy complaint, please contact us:

Zaee Plumbing
Email: info@zaeeplumbing.com.au
Phone: +61 411 302 805
Location: Blakeview, SA, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).